Do I need to have the upgrade?
During the scheduled network upgrade, the old CPE (Customer Premise Equipment) will only have one active port, it is not Gigabit-rated equipment and the old equipment needs to be replaced as it is at the end of its lifetime.
Do I need any additional equipment for this upgrade?
If you're using more than one port in your home then you will need to purchase a router before your scheduled appointment time. Make sure the router has the number of ports that you are currently using or wish to continue using. Please also note that PAXIO cannot set up your router.
What if I already have a router, can I use that router instead of purchasing
an additional router?
Yes, you can move your current router into the wire center and configure which ports you would like active in your home.
What if I have a wireless router, can I still place that in our wire center without getting a new router?
We recommend if you have a larger home that you get an additional router if you have a wireless router, as the connection may not cover the entire home (depending on the wireless router range).
What if I don't want my speed increase to 1 Gbps after the network upgrade?
Why not? It is a complimentary speed increase for one month. There is no additional cost on your end (you keep paying what you're paying right now) and no consequences! After the 1 Gbps complimentary month is over, you will revert back to your original speed. If you want to continue using 1 Gbps, please let us know and we can upgrade you (if you're not already) to 1 Gbps.