There are a number of reasons why a site may not be reached or may timeout.
Here's a list of troubleshooting steps:
1. restart your router and computer (How to Restart Your Router)
2. try different browsers (Google Chrome, Safari, etc.) to see if you're still having the same issue (it may be a browser issue)'
3. Plug your computer directly into the ethernet cable that is from your wire center (or see How to Plug your Computer directly to the CPE for fiber customers)
4.Check the browser's connection settings. If your browser was set to connect through a proxy, you may be experiencing connection issues. Check your connection settings and disable the proxy server to see if the issue is resolved
If you're still having issues reaching certain sites email us at email@example.com with the traceroute for the sites you can't reach. Click here on How to run a Traceroute.