Modems and modem routers do not work with our equipment.
Why doesn't PAXIO work with a Modem or Modem Router?
PAXIO is a modem-free solution connecting each user to the Internet directly via Ethernet.
How do I know if my router is a modem router?
If you are using a router that was previously a previous carrier or you can look up the name and model number of your router and it will state that it's a modem router.
for example, the below router would not work with our service:
NETGEAR - Dual-Band N600 Router with 8 x 4 DOCSIS 3.0 Cable Modem