If you don't have a CPE, please plug a computer directly into the wall outlet.
When testing directly, please disable wi-fi.
To plug directly into your CPE:
- Go to wire center where your CPE is located (location varies; typically in a closet or if not found in the home in the garage).
- The ethernet port is the second cable from the left that you will plug your computer into. Please do not unplug from CPE. Unplug the ethernet cable from the second piece of equipment that the cable is plugged into.
You may need a dongle (wireless adapter) if your computer doesn't have an ethernet port on it.
Ethernet cable is highlighted in the picture below