Why is my Internet speed slow?

You can test your speed at https://www.speedtest.net/

There are at least eight factors that could be slowing down your high-speed internet service:

1. Age of your computer: Some older devices may need additional memory to get the best speeds.
2. Distance: The speed you experience is affected by the distance from your computer to a website, as well as the path, speed and capacity of the website’s connection to your network.
3. Obstructions: Where is your Wi-Fi gateway located? Walls containing studs, metal pipes and glass surfaces can all cause noticeable slowdowns.
4. Popular websites: The problem may not be on your end. It could be the result of an overloaded website.
5. Viruses: If you have any viruses or unnecessary software running in your computer’s background, it may reduce the amount of processing power and speed available for data from the internet.
6. Software: Your computer might need updated software, such as an operating system patch.
7. # of Devices: If there are a lot of devices connected at the same time you may see a slow down on your internet speed. 
8. Internet Equipment: Your router or equipment may not be gig rated. If you're trying to get above 100 Mbps speed your equipment may need to be replaced.

What you can do:

Reduce the number of connected devices, reset your router, reboot your computer, clear your cache and run fewer applications.

We recommend you plug your computer directly into the wire center, restart your computer then rerun your speed tests. This eliminates the router or second piece of equipment as the cause of slowness and gives you true speed test results over your fiber.