The CPE, Customer Premise Equipment, is the device that is installed in your home
for fiber installations. Some customers are connected to fiber via in-home copper wiring and will not have a CPE.
The CPE is a grey box with 3 lights located on the top panel and is located in your wire center
as seen below.
What do the 3 lights mean on top?
Top - Power
Middle - is glass
Bottom - is ethernet
Do all of the lights need to be green?
The top 2 lights (Power and Glass) should always be green. The Middle Light (Glass) should always be blinking (blink indicates activity).
The bottom light will vary depending on your internet package; if it's green, you're on the 250MBPS - 1GBPS.
If it's orange then your internet speed package is at or below 100 Mbps.
If it's not lighting up, there is no device connected to the ethernet cable attached to the CPE.
Please ensure that the ethernet cable is plugged into the next piece of equipment (router, switch, etc.). If the cable is securely plugged into the second piece of equipment there may be an outage in your area. Please call (408)385-9378 or email us at firstname.lastname@example.org.